Privacy Policy

Effective Date: October 15, 2026

COMPANY NAME: Huanghua Tuyao Yunshang Technology Co., Ltd.
COMPANY ADDRESS: Room 801, 8th Floor, Building A1, Science and Innovation Center, North of Jinjiang Road and West of Shenhua Street, Development Zone, Huanghua City, Cangzhou City, Hebei Province
POSTAL CODE: 061100
COUNTRY/REGION: China

This Privacy Policy explains how Huanghua Tuyao Yunshang Technology Co., Ltd., operating the Willowcrestia® online store, collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide

When you place an order, contact us, or request support, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order details
  • Payment and transaction information
  • Information included in customer service communications
  • Photos or other information submitted in connection with a return or product issue

We do not request or intentionally collect unnecessary sensitive personal information.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Referring website
  • Pages or products viewed
  • Date and time of website activity
  • Basic interaction and usage information

2. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, process orders, improve website performance, and help protect the website.

Some cookies may be necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be used only when properly enabled and permitted by applicable law.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate cookie choices, such as accepting all cookies, rejecting non-essential cookies, or managing preferences.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange payment and delivery
  • Provide order confirmations and tracking information
  • Respond to customer service requests
  • Process returns, refunds, exchanges, and product issues
  • Verify transactions and prevent fraud or unauthorized activity
  • Maintain and improve the website
  • Understand website usage and product performance
  • Meet legal, accounting, tax, and regulatory obligations
  • Protect our rights, customers, website, and business

We do not currently use personal information to send marketing emails or marketing text messages.

4. Payment Information

Payments are processed through third-party payment providers.

We generally do not store complete payment card numbers on our own systems. Payment providers may collect and process payment information according to their own privacy policies and security procedures.

Please review the privacy policy of the payment provider used during checkout for more information.

5. Service Providers and Information Sharing

We may share personal information with trusted service providers when necessary to operate the store and provide services. These providers may include:

  • Shopify or other e-commerce platform providers
  • Payment processors
  • Shipping carriers and logistics providers
  • Order fulfillment and warehouse partners
  • Website hosting and technical service providers
  • Fraud prevention and security providers
  • Customer support tools
  • Professional advisers, such as accountants or legal advisers

These providers may access only the information reasonably necessary to perform services for us and are expected to handle information in accordance with applicable requirements.

We may also disclose information when required by law, legal process, governmental request, or to protect the rights, safety, property, or security of Willowcrestia®, our customers, or others.

We do not sell personal information for money.

6. International Data Transfers

Because our company is registered in China and our customers may be located in the United States or other countries, personal information may be processed, stored, or transferred across national borders.

When information is transferred internationally, we take reasonable steps to protect it and process it in accordance with applicable privacy requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing and documenting transactions
  • Providing customer service
  • Handling returns and refunds
  • Maintaining business and tax records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal obligations

When information is no longer needed, we may delete it, anonymize it, or securely restrict access to it, subject to applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. You should use care when submitting information online and protect the security of your account and devices.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request information about how personal information is used or shared
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing
  • Request a copy of personal information in a portable format
  • Opt out of certain targeted advertising or sharing activities, where applicable
  • Submit a privacy complaint to a relevant supervisory authority

To exercise a privacy right, contact us using the information below. We may need to verify your identity before completing a request.

We will not discriminate against you for exercising privacy rights available under applicable law.

10. Global Privacy Control

If applicable law requires us to recognize Global Privacy Control or a similar browser-based privacy signal, we will process the signal according to the requirements applicable to your location.

You may also contact us directly to request information about available privacy choices.

11. Children’s Privacy

Our website and products are intended for general audiences and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, shipping services, or other external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those third parties before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

14. Privacy Contact

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

Huanghua Tuyao Yunshang Technology Co., Ltd.
Email: service@willowcrestia.com
Phone: +1 (205) 908-9468
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Registered Address:
Room 801, 8th Floor, Building A1, Science and Innovation Center, North of Jinjiang Road and West of Shenhua Street, Development Zone, Huanghua City, Cangzhou City, Hebei Province, China
Postal Code: 061100